How to Choose
Best Google Ads Agency for Ecommerce - How to Choose
There is no universally “best” Google Ads agency. There is the right agency for your stage, your unit economics, and your operating model. The wrong agency at the wrong stage costs you a year of margin and a stalled growth chart.
Ask before you sign
Five questions every ecommerce founder should ask a Google Ads agency
- 01
How do you charge - fixed fee, percentage of spend, or hybrid?
Percentage fees rise with media spend; fixed fees separate the management charge from spend. Ask how either model governs budget decisions and scope. If the answer is “we’ll figure it out,” walk away.
- 02
What is the initial term, and what notice applies afterwards?
Ask for the term, the notice period and what triggers renewal, in writing. Longer terms are not automatically wrong - some programmes genuinely need time - but ask what the agency is committing to in return for the commitment it wants from you. Our own model is a three-month initial term followed by 30 days' notice.
- 03
What metric do you optimise to - ROAS, POAS, or something else?
ROAS measures revenue per pound spent. POAS measures contribution before ad spend. On a thin-margin product a high ROAS can still leave very little contribution once COGS, shipping, fees and returns are deducted. An agency that cannot show you that arithmetic on your own catalogue will struggle to allocate your budget commercially.
- 04
Who actually runs my account day to day?
Delivery models vary, and the person who pitches is not always the person in the account. Ask for the name, seniority and tenure of whoever will be in your account each week, and ask what happens when they leave. Frequent handovers cost account memory.
- 05
What happens if results drop in the first 60 days?
Ask for the mitigation plan in writing: what is rolled out gradually, what is monitored daily, what triggers a rollback, and who tells you. There is no reliable timeline anyone can promise you in advance; there is a plan for what happens when performance moves the wrong way.
Warning signs
Red flags - when to walk away
Vanity-metric reporting
Decks full of ROAS and impression share with no contribution margin data. If they can’t tell you which SKUs are loss-making, they’re not actually managing your account commercially.
Headcount-as-a-pitch
Team size is not a delivery model. Ask who owns the commercial outcome on your account, by name, and how decisions get made when the numbers move. A large team is an advantage only if that answer is clear.
Templated decks
If the proposal looks the same as the one a friend in a different sector showed you, you’re getting playbook PPC, not commercial judgment.
“We get 7× ROAS” as a headline claim
A ROAS figure with no margin context cannot be compared across products or accounts. A 7× ROAS on a heavily discounted clearance line and a 3× ROAS on a full-margin flagship can leave very different contribution behind - you need the cost side to know which is better.
No mention of feed quality
For Shopping and Performance Max, the product feed determines what can be shown and matched at all, so it is usually one of the highest-leverage areas to review early. An agency that never asks to look at it is skipping a common source of wasted spend.
Types of agency
The three types of agency serving UK ecommerce
Big network agencies
Croud, Brainlabs, Tug, ROAST
Best for
Brands wanting multi-market, multi-channel coordination with large teams and mature reporting infrastructure.
Trade-off
Work is usually layered across several roles, so ask who implements and who owns the outcome. Confirm the fee model directly with them - it varies by agency and by account.
Mid-tier specialists
Avenue, Liberty Marketing, The Brains, Yard
Best for
Brands wanting depth in one or two channels, with smaller teams and more direct senior contact.
Trade-off
Typically less scale for large multi-market programmes. Verify infrastructure and reporting depth against your own requirements.
Founder-led boutiques
JudeLuxe sits here
Best for
Ecommerce brands where the founder or marketing lead wants direct contact with the people running the account, and where commercial outcomes - not channel metrics - drive the relationship.
Trade-off
Small team, niche focus (Google Ads only), not a fit for brands wanting a single agency for paid social + email + SEO + display.
JudeLuxe (disclosure: that's us)
Specialist / boutique tier
Best for
Founder-led, senior-delivered Google Ads for ecommerce. Fixed fees from £2k/month, never a percentage of spend, with bidding driven by contribution at SKU level rather than blended ROAS. Typical client spend is around £10k/month.
Trade-off
Google Ads and Microsoft Ads only. If you want one supplier across paid social, email and SEO, we are not it.
Where we fit
Where JudeLuxe fits
This is our guide, so here's the disclosure and the honest placement. JudeLuxe is a senior-delivered Google Ads agency for UK ecommerce brands, sitting between the specialist and boutique tiers above. What we do differently: we manage accounts to contribution, not ROAS, so your product margins (COGS, shipping, fees, returns) drive bidding at SKU level. Fees are fixed from £2,000 per month, never a percentage of spend, so we earn nothing extra when you overspend. Typical client spend is around £10,000 a month, but that is a description of who we work with, not a minimum: if you spend less and the commercial fit is right, we still want the conversation. Judge us with the same five questions this guide tells you to ask everyone else.
PPC terminology
Best PPC agency for ecommerce - what to look for
The market calls it Google Ads when it’s naming the platform and PPC when it’s naming the discipline - but the evaluation criteria are the same. If you’re shortlisting a PPC agency for an ecommerce brand, the questions that matter aren’t about awards or client logos. They’re about how the agency thinks about your unit economics, how it bids on your catalogue, and how it explains the decisions it makes with your budget.
A capable ecommerce PPC agency should be able to answer four things without flinching: how it maps contribution margin to SKU-level bidding, how it controls Performance Max instead of letting PMax control the account, how it handles paid search and Shopping in the same auction without cannibalising brand, and what it does when stock, margin, or cash conditions change mid-month. Those are the same questions, reframed - whether you call the agency Google Ads, PPC, or paid search.
Pricing follows the same logic. Percentage fees rise with media spend; fixed fees separate the management charge from spend. Ask how either model governs budget decisions and scope. Our own fees start at £2,000 per month, with a three-month initial term and 30 days' notice after that. Other agencies price differently; ask each one for the total annual cost including any management, tooling and platform fees before you compare.
Best Agencies for Google Shopping Ads
Best agencies for Google Shopping ads: the profit-driven evaluator
"Best Google Shopping agency" is the wrong question if it's asked on awards, client logos or headline ROAS. Most comparison pieces rank agencies on signals that don't tell you whether they can protect margin, engineer Performance Max, or scale spend without destroying contribution profit. The better question is which agency can consistently turn your ad spend into profitable, scalable growth on Shopping and PMax, and that requires a profit-led framework, not a vanity scorecard.
ROAS
Revenue ÷ Ad Spend
Ignores cost of goods, shipping, packaging, discounts, returns, payment fees and overheads. Google Shopping optimises to whichever goal you give it, usually conversion value, not your true profit.
POAS
Contribution before ad spend ÷ Ad Spend
Accounts for contribution per order after direct variable costs. Two campaigns can show identical ROAS and very different POAS, because the same revenue carries different margin depending on which products sold. It is contribution, not net profit.
Seven criteria for shortlisting a Google Shopping agency
- 01
Profit measurement built in
Can they show sample reports with POAS, gross profit and margin tiers, not just ROAS and CPA? Do they have a documented process for ingesting your margin and cost data?
- 02
Profit-tiered campaign architecture
A clear reason for how the catalogue is split: margin tiers, commercial roles, and different targets where the economics genuinely differ. Campaign count alone proves nothing - a small number of campaigns can be correct, and over-splitting thins the data each campaign learns from. Ask them to justify the structure commercially.
- 03
PMax engineering credentials
Signal-based setups, offline conversion imports, customer lists, and a testing roadmap. Ask specifically how they set targets and exclusions: budgets and targets sit at campaign level, product eligibility is controlled through listing groups, and brand exclusions apply to the campaigns you set them on - not the whole account.
- 04
Feed architecture and custom labels
A schema for custom_label_0–4 that encodes margin, lifecycle role and price band, standardised title and product_type rules, and examples of feed work across categories and markets. Feed data governs what is eligible to serve and how it can be grouped, so it is usually an early priority.
- 05
SKU-level decision-making
Real anonymised examples where they cut a high-revenue SKU because POAS was weak, scaled a high-margin SKU whose ROAS looked average, or moved products between tiers as margin changed. If they can't talk SKU-level, they're optimising at the wrong altitude.
- 06
Testing discipline
A documented testing calendar with hypotheses (X to improve Y over Z), running across feed, structure, bidding, creative and audiences, not just tweaking budgets.
- 07
Reporting executives can actually use
Page one of the monthly pack shows profit, POAS and contribution by campaign, with Keep / Kill / Scale recommendations and commercial context. A pretty dashboard with no decisions attached is a warning sign.
Worked example: "great" ROAS, weak profit
The figures below are a simple hypothetical, not a client result and not a forecast. They exist only to make the arithmetic auditable when spend is rebalanced from thin-margin volume towards higher-contribution products.
| Line | Before | After |
|---|---|---|
| Ad spend | £10,000 | £10,000 |
| Net revenue | £50,000 | £45,000 |
| Direct non-ad variable costs | £38,000 | £29,000 |
| Contribution before ad spend | £12,000 | £16,000 |
| ROAS | 5.0× | 4.5× |
| POAS | 1.2× | 1.6× |
| After-ad contribution | £2,000 | £6,000 |
Revenue and ROAS fall while contribution rises. That is the trade this page is about. After-ad contribution is not net profit - overheads, salaries and finance costs sit below it - and a movement like this in a real account would not on its own prove the change caused the outcome. It is one signal worth asking a Shopping agency to show and explain on your own numbers.
Red flags your current Shopping agency is burning profit
- ROAS is 'great' but gross profit in your P&L is flat or falling
- Nobody can explain why the catalogue is split the way it is, commercially
- They've never asked for SKU-level margin or inventory data
- Monthly reports show clicks, impressions and ROAS: never POAS, contribution or incremental new-customer revenue
- Every case study on their site headlines ROAS, never profit
- You can't see how much budget goes to high-margin heroes vs low-margin vanity SKUs vs clearance
For named Shopping-first specialists we'd send you to instead of us when we're not the right fit: see "Who to talk to instead of us" below. To compare named UK providers on scope, people and fees, see our ecommerce PPC agency comparison. For the metric itself, see the POAS reference and the full POAS vs MER vs ROAS guide.
Fit check
Is JudeLuxe right for you?
Who we work with: JudeLuxe runs Google Ads accounts for UK ecommerce brands from £3M growth-stage DTCs to £100M+ established retailers. Typical Google Ads spend is around £10k a month, and plenty of accounts sit either side of that. Fees start at £2,000 a month.
JudeLuxe is a fit if: you’re an ecommerce brand where product margins vary across the catalogue and advertising is a material line in the P&L. Spending below the £10k typical level does not rule you out - ask us. You want bidding decisions made against contribution margin, not blended ROAS. You’re tired of agencies that can’t explain why performance changed last week.
JudeLuxe is not a fit if: you want a single agency to run Google + Meta + TikTok + email under one roof. You need a large team with 24-hour coverage. Your business is service-led or B2B SaaS (we’re ecommerce-only by design - though we do run B2B PPC agency work for trade, wholesale, and industrial ecommerce). You want playbook PPC at the lowest possible price - we’re not the cheapest.
If we're not the right fit
Who to talk to instead of us
We turn away brands we shouldn't take on. If your brief looks like one of these, here's who we'd actually recommend you speak to: named, no affiliate kickback, no axe to grind. We publish full head-to-head comparisons for most of them under /compare.
You spend £100k+/month and need global multi-channel coordination
Brainlabs, Croud, or Tug
Network agencies with the headcount to staff paid search alongside paid social, display and SEO across markets. Confirm with each one who runs the account day to day and how they price, because that differs by agency and by account size.
You want Google Shopping depth specifically
Bidnamic or Salience: worth adding to your shortlist to verify
Both position themselves publicly as Shopping-first specialists. We are not describing their current capability or results - check their model, delivery team, fee structure and evidence directly with them.
You're spending well below the £10k typical level
Talk to us anyway, or to a senior freelancer, Liberty Marketing, Adido or Circus PPC
Our fees start at £2,000 a month, so lower-spend accounts are welcome where the commercial fit works. If a fixed retainer is too heavy at your stage, a senior UK freelancer or a mid-tier agency with a lower entry point may suit you better. Either way, book a commercial review and the read is yours to keep.
You want Google + paid social + email + SEO from one supplier
Impression, Roast, or Upscale Digital
We're Google Ads only by design: we partner for paid social and email, we don't run them. If a single supplier under one contract is the brief, a full-service ecommerce agency is the cleaner answer.
You're a B2B SaaS or lead-gen business
A B2B / SaaS PPC specialist
Our model is built around ecommerce unit economics: feed, POAS, contribution margin per SKU. None of that maps to a SaaS sales cycle. We do run B2B ecommerce work (trade, wholesale, industrial) but not lead-gen for software.
We publish honest head-to-heads on Brainlabs, Croud, Bidnamic, Salience, Roast, and Impression, including the briefs where we'd lose.
Verify before you sign
The evidence to ask every shortlisted agency for
This is a scorecard, not a ranking. Ask each agency for the same six pieces of evidence and compare what comes back. Anything that arrives as an assertion rather than an artefact should be treated as unproven.
| What to ask about | Evidence that answers it |
|---|---|
| Feed diagnosis | A written feed review of your actual catalogue: disapprovals, missing or weak attributes, and what they would change first. |
| Conversion values and returns | How margin reaches the bidding, and how refunds are reflected. Ask which mechanism they use and why. |
| Performance Max control | Where targets and budgets are set, how product eligibility is controlled, and how brand traffic is handled. |
| Testing method | A real test they have run with a hypothesis, a control, and what they concluded when it failed. |
| Ownership and handover | Named accounts, owned by you, with a written exit process and no dependency on their tooling. |
| Total cost | Total annual cost in writing: management fee, tooling, platform or tech fees, and anything triggered by spend growth. Our own guide to agency fee models sets out how the common structures compare. |
For the metric behind most of these questions, see POAS vs MER vs ROAS, what POAS means in Google Ads, and the worked example worksheet. For the delivery side of the feed and Shopping questions above, see Google Shopping management and Shopping feed management.
Next step
What to do next
The best next step depends on where you are. If you’re early in evaluating agencies, read the five questions above and use them as a scorecard across the shortlist. If you’re closer to a decision and want a sanity check on your current account, a commercial review digs into feed quality, SKU profitability, and wasted spend, and you get a written report whether or not you work with us. If your current account is in active trouble - inherited mess, suspension, performance collapse - account recovery is a different engagement model.
Questions
Frequently asked questions
Next step
See if JudeLuxe is the right fit
A commercial review of your Google Ads account. No pitch, just a clear view of what's working and what's leaving money on the table.